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Lodi Health Earns ‘Top Performer on Key Quality Measures®’ Recognition from The Joint Commission

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Lodi Health has been recognized as a 2014 Top Performer on Key Quality Measures® by The Joint Commission, the leading accreditor of health care organizations in the United States.

Lodi Health was the only hospital in San Joaquin County to be recognized as part of The Joint Commission’s 2015 annual report “America’s Hospitals: Improving Quality and Safety,” for attaining and sustaining excellence in accountability measures performance for:

• Heart attacks
• Heart failure
• Pneumonia
• Surgical care
• Perinatal care

Lodi Health is one of only 1,043 hospitals out of more than 3,300 eligible hospitals in the United States to achieve the 2014 Top Performer distinction.

“Lodi Health is proud to be named a Top Performer as it recognized the knowledge, teamwork and dedication of our entire system,” said Lodi Health CEO Daniel Wolcott. “We understand what matters most to patients and families is the quality and care they receive, and we have made it top priority to improve patient outcomes through evidence-based care processes.”

The Top Performer program recognizes hospitals for improving performance on evidence-based interventions that increase the chances of healthy outcomes for patients with certain conditions.

Robotic-Assisted Surgery

daVinci-doctor-console-cartLodi Health now offers state-of-the-art technology with the installation of the da Vinci Surgery System at Lodi Memorial Hospital. Robotic-assisted general, gynecological and urological surgery means surgeons now have an alternative to traditional and laser surgery to perform even the most complex and delicate procedures through very small incisions and minimal down time. In addition, the single-site surgery option when possible allows patients to undergo a procedure, such as gall bladder surgery, with even less pain, no scarring and even faster recovery.

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Lodi Health Physicians

Looking for quality, local medical care? Lodi Health offers family and specialty care through its network of medical practices. With offices in Lodi, Galt, Stockton and Ione, Lodi Health Physicians meets the needs of the entire family. Specialties include surgery, pediatrics, prenatal care and more.

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Scarless surgery

Click here to check out Lodi Health's single-site surgery option for scarless surgery.

Our Credo

OurCredoAttitude:

At Lodi Health we believe that we are here to serve our customers. Our mission as a community-based health system is to meet the needs of our customers by providing excellent and quality care, health education and support services in a compassionate and cost effective manner. Our customer’s most basic expectation is to be treated with courtesy and dignity, and we pledge to meet that expectation. Our manners, appearances and expressions will convey concern for and willingness to serve our customers. Remember, everyone is a customer.

Appearance:

Our appearance represents the Lodi Health organization. Therefore, our grooming and dress will reflect our respect for our customers. While we are on duty, we will first consider our customers’ expectations in how we present ourselves. We will take pride in our facility and do our part to maintain an uncluttered and litter-free workplace.

Communication:

The goal of communication is understanding. We must be committed to listening attentively to our customers and co-workers in order to fully understand their needs. Close attention should be given to both verbal and nonverbal messages. Our messages to customers should be delivered with courtesy, clarity and care. We must speak in terms that can be easily understood to avoid confusing customers.

Sense of Ownership:

Every Lodi Health employee and volunteer must possess a sense of ownership towards his or her job. This means taking pride in our work, feeling responsible for the outcomes of our efforts, and recognizing our work as a reflection of ourselves. Take pride in this organization as if you owned it. We treat our patients as family, the community as our partner, our co-workers as our friends and the hospital as our home.

Commitment to Co-workers:

At Lodi Health, we are linked to one another by a common purpose; serving our patients and our community. Our co-workers, therefore, are our teammates. They deserve our respect. Without their contributions, none of us could perform our jobs. Just as we rely on our fellow employees and volunteers, they rely upon us. Each of us has obligations to our co-workers.

Prompt Response:

Employees and volunteers will respond promptly to all requests for assistance from customers in a way that demonstrates the care, courtesy and respect our customers deserve.

Privacy/Confidentiality:

Employees and volunteers will ensure our customers' right to privacy and modesty by creating and maintaining a secure and trusting environment. When entrusted with customers’ affairs, employees and volunteers will treat all information as confidential. Discussion of these matters will be restricted to situations where the information is necessary to meet the customers’ needs. Employees and volunteers should not conduct conversations in areas where others may overhear confidential information. Employees and volunteers should pay special attention to conversations in areas such as passageways, elevators, nursing units, waiting areas and the cafeteria. Our concern for patient privacy will help promote peace of mind, security, and confidence and lessen their anxiety.

Customer Waiting:

At Lodi Health we recognize that our customers’ time is valuable. We strive to provide our customers with prompt service, always keeping them informed of delays and making them feel comfortable while they wait.



Public Behavior:

Our behavior and manners in public can create a favorable impression on our patients, visitors and co-workers. All employees and volunteers must be aware of their surroundings and wear their badges at all times.

Safety Awareness:

Safety must be the responsibility of all Lodi Health employees and volunteers to
ensure an accident-free environment. “Think safe, act safe, be safe and stay safe” is the safety awareness creed.

Compassionate and Quality Care for More than 60 Years

Over the last 63 years, a lot has changed at Lodi Memorial Hospital. New buildings and wings have been erected. New technologies, like robotic-assisted surgery, have been introduced. Quality physicians and dedicated nurses have worked round the clock. Lodi Memorial Hospital became Lodi Health to encompass all of its services that provide the quality health care you need with the compassion and personal attention you want from the first day of your life and every day thereafter.

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